Returns and Refunds
We always check your goods for quality before despatch. Should you not be completely satisfied with your purchase, we will exchange the item (terms & conditions apply) less postage and packaging, providing that you return the goods to us within 10 days of receiving your order from Henry Cole TV.
Refund or replacement will be made only if the below form is completed and a note containing your name and order number is included with the goods returned.
For items found to be faulty, full refund, replacement or exchange will be given. The replacement or exchange will be sent to you free of p&p. We reserve the right to inspect the goods before such refund, replacement or exchange can be given and to refuse it if the goods have been damaged by misuse.
Refunds can be made only to the original purchaser.
Goods damaged in transit will be replaced and sent to you free of p&p charge. However, we must be notified within 48 hours from the time you have received your goods. If we cannot provide the replacement, a full refund will be given. Our goods are guaranteed against manufacturing faults but not misuse. Items that have been altered in any way, damaged by misuse or show signs of wear, cannot be accepted for return, credit or exchange. Improperly packed and incomplete returns will be returned to the sender.
The refund, exchange or replacement can only be given once we receive the goods back from you.
We recommend that you send your returns insured using Recorded or Special Delivery Service. Our guarantee is in addition to your Statutory Consumer Rights.